Our Promise

At EPM247 we are committed to providing a professional, reliable service for all your plumbing and heating requirements. We therefore provide the following guarantees to you;

All our engineers will work in a professional manner and will respect you, your family and your property at all times.

Your peace of mind is important to us and we therefore offer a minimum 12 months guarantee on all parts and labour, and in some cases up to 5 years.

We won’t make promises we can’t keep! If we discover that we are unable to complete a job in the agreed time or within budget, we will inform you immediately.

We won’t keep you waiting all day! Our engineers will provide a 2 hour time slot and will do everything they can to keep it. If for any reason they are unable to, you will be contacted ASAP with the option to rearrange if required.

We reward customer loyalty with discounts off future work.

Customer Satisfaction is very important to us and we will listen to your needs and ensure your requirements are met at all times.

We will provide a breakdown of our prices so you can see the cost of labour and parts separately.

We will endeavour to keep our prices competitive and will not increase costs unnecessarily.

We encourage personal recommendations and reward them with discounts and special offers.

All engineers are suitably qualified for the work they are undertaking and will provide a professional quality service 100% of the time.

We do not charge a callout fee and you will not be charged for travelling time.